Privacy Policy

Last updated: 18 May 2026

SunnyLink (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy explains what information we collect, how we use it, and the choices you have about it when you use this website and the SunnyLink apps.

1. Who we are

SunnyLink is a Gold Coast, Queensland-based business operating the SunnyLink mobile app, web app, and merchandise store at getsunnylink.com. For general questions about this policy see the contact details in §12. For privacy-specific requests — rights of access, correction, deletion — see §8.

2. What information we collect

2.1 Information you give us

• Account & order details: name, email address, shipping address, billing address, phone number, and order history when you make a purchase.
• Payment information: card details are entered directly with our payment processor (Stripe) and never stored on our servers. We receive only a tokenised reference and the last four digits.
• Communications: the contents of any email, contact-form submission, or support message you send us.
• Newsletter: if you subscribe to our drop alerts, we store your email address and a timestamp.

2.2 Information collected automatically

• Device & browsing data: IP address, browser type and version, operating system, the pages you visit, the date and time of visits, and the referring URL.
• Cookies & analytics: we use Google Analytics and Google Tag Manager to understand how visitors use the site so we can improve it. See §5 below for detail and how to opt out.

3. How we use your information

We use your personal information to:

• Process orders, take payments, and arrange shipping.
• Send order confirmations, shipping updates, and other transactional emails.
• Send newsletters about new product drops and promotions, only if you’ve subscribed. You can unsubscribe from any email using the link at the bottom.
• Respond to your enquiries and customer-support requests.
• Detect and prevent fraud, abuse, and security incidents.
• Improve our products, our site, and our customer experience.
• Comply with our legal obligations.

4. Who we share your information with

We don’t sell your personal information. We share it only with the service providers we need to run the business:

• Payment processor: Stripe, for processing card payments. Their privacy policy is at stripe.com/privacy.
• Shipping carriers: Australia Post and international couriers, who receive your name and shipping address to deliver your order.
• Email service: Resend, for sending transactional and marketing emails.
• Analytics: Google Analytics, in the form of aggregated, pseudonymised usage data.
• Hosting & infrastructure: Vercel (frontend), AWS / Cloudflare (backend & storage).
• Law enforcement or regulators: if we’re legally required to disclose information under Australian law.

4.1 Users under 18

If you have not confirmed that you are 18 or older, your data is excluded from any third-party data sharing or licensing arrangements we have with research, planning, or analytics partners. You can confirm your age in your account settings or by contacting support. All other SunnyLink features work the same regardless of age confirmation.

5. Cookies & tracking

We use a small number of cookies to keep you signed in, remember your cart contents, and run Google Analytics. You can disable cookies in your browser settings, but parts of the site (the cart in particular) may stop working as expected. To opt out of Google Analytics specifically, you can install Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout.

6. International data transfers

Some of our service providers (notably Stripe, Resend, Google Analytics, and Vercel) are based outside Australia. By using this site you consent to your information being transferred to and stored in those countries. We only use providers that offer protections substantially similar to the Australian Privacy Principles.

7. How long we keep your information

We keep order records for at least 7 years to meet Australian tax and consumer-law obligations. Newsletter subscriber details are kept until you unsubscribe. Support correspondence is kept for 2 years and then deleted. Analytics data is retained for 14 months by default in Google Analytics.

8. Your rights

Under the Australian Privacy Act, you can ask us to:

• Tell you what personal information we hold about you.
• Correct any information that is inaccurate, incomplete, or out of date.
• Delete your personal information, subject to our legal obligations to keep certain records.
• Stop using your information for direct marketing, at any time.

Send those requests to privacy@getsunnylink.com. We’ll respond within 30 days. If you’re not happy with how we’ve handled your information, you can lodge a complaint with the Office of the Australian Information Commissioner.

9. Children’s privacy

The SunnyLink merchandise store and standard SunnyLink user accounts are not directed at children under 13.

The SunnyLink and EventSafe apps may, however, collect limited information about minors as part of safety features used by families, schools, and event operators. This may include a child’s first name, age (where relevant for medical or safety assessment), and an emergency contact — collected only with the express consent of a parent, legal guardian, or authorised event operator (such as a school or camp administrator).

Information about minors is used strictly for:

• Safety planning and risk assessment
• Emergency response and contacting a parent or guardian
• Reuniting a minor with their party at a venue or event

We do not use information about minors for marketing, advertising, profiling, behavioural targeting, or any commercial purpose. We retain it only as long as needed for the safety purpose, or as required by law.

If you believe a child under 13 has given us information without parental or guardian consent, contact privacy@getsunnylink.com and we will delete it promptly.

10. Security

We use HTTPS across the entire site, store data in encrypted form, and limit access to staff who need it to do their job. No system is 100% secure, but we take reasonable steps to protect the information we hold.

11. Changes to this policy

We may update this policy from time to time. We’ll change the “Last updated” date at the top, and if changes are material we’ll notify subscribers by email.

12. Contact

Questions, requests, or complaints: privacy@getsunnylink.com.